Management Team

   

 

Scott W. Farley, Branch Manager

 

Scott W. Farley has more than 25 years of leadership experience building and running mortgage banking branches. An accomplished corporate strategist and marketer, his vision and expertise in business performance have driven notable enterprise growth in the retail, wholesale, builder and direct to the consumer sectors. He has written numerous real estate and relevant mortgage marketplace articles that have been featured in the Honolulu Advertiser, Honolulu Star Bulletin, as well as other business media.  Farley is responsible for driving many of the company's strategic initiatives in addition to the operational oversight.

 

Offering a rare blend of creative and operational strengths, Farley has achieved exciting company and branch turnarounds and is recognized for his success in growing sales and profits. His strategic approach to building a business is reflected most recently in his work as Regional Manger of American Bancorp, a division of Colorado Federal Savings Bank, and previously as Retail Manager for Charter Funding of Hawaii. His turnaround capability is highlighted by his accomplishments as Assistant Vice President and Branch Manager of the Hammond Company, the Mortgage Bankers where he led a distressed branch to record profitability through brand revitalization that included major shifts in brand strategy, operations, product delivery, marketing communications, and as lead lender for Schuler Homes of Hawaii.

 

Farley’s exceptional track record of business improvement is based on his philosophy of total enterprise engagement in change. He is known for his ability to quickly identify and diagnose sales and growth impediments that go far beyond marketing, working with companies to refine their organizational structure, product lines, sourcing, sales channels, market position, as well as general advertising.

 

  

 

 

Shawn O. Kelly, Branch Sales Manager

 

Shawn Kelly joined Mann Mortgage in October of 2011 and currently serves as Branch Sales Manager, overseeing the Oahu and Big Island sales efforts for the company's four branches.   Kelly led the growth of the Honolulu Branch from 5 employees to 45, increasing their gross sales from $65 million in 2011 to $210 million in 2012.  The Honolulu branch was named #1 branch company-wide for 2012 by Mann Mortgage LLC, which operates 38 branches in a 13 state area.  Growth continues with production on track to exceed $300 million in 2013.  Purchase growth at the Honolulu branch achieved record highs, making up 48% of volume despite a large refinance volume due to exceptional lending rates.


Kelly is responsible for driving many of the company's strategic initiatives in addition to the sales oversight.   He has been active in the local mortgage banking field since 1993.  In 1997 he co-founded Pacific Financial and Mortgage / Applied Wholesale Mortgage where he managed originations, Operations and the sale of closed loans for the company's business operations in Honolulu and Southern California.  At the same time, he co-founded a Real Estate company: Premier Realty 2000, bringing a depth of industry knowledge in both operations and management to his role.


In 2004, Kelly joined Countrywide Home Loans as Honolulu Operations Manager, one of the largest branches in the country, and shortly thereafter became Branch Manager.  He managed a sales force in excess of 30 Loan Officers. He oversaw the opening of the first Joint Ventures with key developers and Realtors and expanded the branch into neighbor islands.  Kelly joined Bank of America Home Loans after the Countrywide acquisition.  Under his leadership, the branch grew to a Top 20 producing branch in the nationwide Bank of America system (over 300 branches)  with $300 million in annual sales and held the companywide honor of being the largest lending branch in a non-Bank of America state (no bank branches).  Kelly is known for a can-do attitude, unrelenting drive, and strongly supports his sales team ensuring the latest, best tools and programs are available to their customers.


Kelly holds certifications as a Certified Builder Rep and Multi-Cultural Markets Specialist.  He had served on the Board of Directors for Hawaii Association of Mortgage Brokers (HAMB) for 3 years (is currently a member) and is serving his third year on the Board of Directors for the Mortgage Bankers Association of Hawaii (MBAH) and is a member of the Mortgage Bankers Association.  In addition, he is currently serving a 3-year board term as Director for Waikiki Yacht Club.  Kelly studied Finance at Virginia Tech, in Blacksburg, VA and is a former Marine.

    

            
 

Susan Gonsalves, Hawaii Operations Manager

 


Susan Gonsalves, Operations Manager with Mann Mortgage, has been in the mortgage banking industry for 25 years.  Based in the Honolulu branch, her current responsibilities include oversight of all of the Hawaii-based underwriting and processing staff.
 
Gonsalves brings a keen understanding to her position, having started from the ground up.  She has processed, underwritten, closed, and funded loans for several companies before  entering into management.  She held a California Real Estate License and Appraiser’s license for residential property earlier in her career, so she is no stranger to the inner workings of various counterparts of the business.  This breadth of knowledge enables her to run a well-versed and highly-informed shop, pulling the best technologies together with the vast array of lending products available at Mann Mortgage.

With management experience over the past 12 years, she has worked for GMAC for 11 years in three different states (California, Florida, and Hawaii).  As a District Operations Manager , she was brought to Hawaii from Florida to open the loan center in Kailua.  At her center, she built a staff that achieved one of the highest productivity ratings in the company.  In the same capacity at First Horizon Home Loans, she  not only managed the retail operation, but added wholesale operations to her wheelhouse. After several years in Operations there,  Gonsalves joined Pacific Access Mortgage as a Loan Officer. She worked out of the Coldwell Banker office in Kailua and learned what it was like to originate and be on the front lines of the business.  

Gonsalves joined American Savings Bank when she was given the opportunity to manage Quality Control, and most recently assisted with managing Operations in their Mortgage Division.  She was a part of the team who grew it from a $30 million a month shop to a $100 million shop.  There, she worked closely with Servicing, Compliance, and Quality Control.  

Gonsalves attended Callibro College in Santa Cruz, California.


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